Fifth Gear

Are your fulfillment operations building loyalty or breaking promises? Download the resource guide from Fifth Gear for tips to use order delivery, shipping charges, pick accuracy and product returns to enhance your customers’ e-commerce experience.

Are your operations fulfilling the brand promise you've made to your customers? Fifth Gear's free tip sheet offers retailers 15 unique ways to enhance the consumer buying experience in the warehouse, on your site, and through the contact center that will exceed your customers' expectations and build loyalty for life.

The warehouse is the last step in preparing a package before it lands in the hands of a customer. It's responsible for the last impression of the customer's overall buying experience. While this means it should be a key place to differentiate your brand's messaging, not many retailers recognize that order fulfillment represents an opportunity to capitalize on brand awareness. The fulfillment opportunity is responsible for the last impression of the customer's overall buying experience.

"Omnichannel" is one of the hottest buzzwords in the retail industry right now. Yet while everyone is talking omnichannel, relatively few brands understand what it means, and even fewer have the back-end logistic and fulfillment capabilities to achieve true omnichannel success. To keep pace with the competition, B-to-C and B-to-B brands need to evaluate their capabilities and develop a plan that gets them on track to deliver more authentic omnichannel experiences

The holiday season is almost here. Will this year's rush make or break your order fulfillment process? Download the FIFTH GEAR Starter Kit for expert insight and essential tools that help retailers make better fulfillment decisions and run more efficient operations.

Armed with the knowledge that consumers are more comfortable and willing to make purchases online than ever before, retailers must take the next step and take advantage of this trend. Here are seven tips to help you get on the right track:

Customer engagement doesn't end with the "Buy Now" button. Discover new marketing opportunities waiting inside your warehouse doors with this retail whitepaper from Fifth Gear and increase brand awareness, customer loyalty and even sales.

While the order fulfillment department of your cross-channel retail business isn’t the sexiest or most fun, it’s arguably one of the most important. Most customer complaints are centered around fulfillment issues, for example. And if your business has even the slightest fulfillment gaffe in today’s social media environment, it’s one tweet away from a public relations disaster.

Welcome to Retail Online Integration's annual Resource Guide. This special section offers all the crucial details, company information, contact numbers and addresses of product and service providers to the cross-channel retail industry.

Indianapolis based Sigma Micro LLC and Missouri based Stark Bro’s Fulfillment announce their official consolidation under a new brand; Fifth Gear. The new company will continue to serve the direct retail industry offering outsourced business services, managed ecommerce, and interactive marketing services for retailers and manufacturers of consumer products.