Best Buy

In a conversation with National Retail Federation (NRF) President and CEO Matthew Shay at the trade association's Big Show in New York City yesterday, Corie Barry, CEO of Best Buy, detailed five areas the consumer electronics retailer is investing time and resources to help it take friction out of the customer experience. Safety matters, and…

Best Buy announced earlier this week that it agreed to acquire Current Health, a U.K. tech company that helps with remote patient monitoring and telehealth. The consumer electronics retailer expects the deal to close by the end of the fiscal year, according to a filing with the U.S. Securities and Exchange Commission. With the move, Best Buy…

Best Buy said Tuesday that it’s expanding its new annual membership program, Totaltech, nationwide, reports CNBC. The retailer is including a perk that may nudge people to sign up: access to hard-to-find items during the holiday season, although Best Buy didn't specify what those items will be. Totaltech costs customers $199.99 per year and members get…

Best Buy is testing a new annual membership program that comes with perks like tech support, free shipping, and extended warrantees on smartphones or other purchases. The consumer electronics retailer said in a corporate blog post Wednesday that the program is available at some stores in Iowa, Oklahoma and eastern Pennsylvania. Later this month, it will expand…

Best Buy is bolstering its delivery options with just a few weeks left in the holiday shopping season. The Richfield, Minnesota-based retailer has for years used its stores as de facto warehouses for its e-commerce business; it's one of the ways Best Buy has held its ground against rivals like Amazon.com. Now it's taking the…

The dramatic shift toward e-commerce has sparked experimentation at Best Buy stores and inspired a new strategy that will turn some of them into hubs for online fulfillment, CNBC reported. Corie Barry, Best Buy CEO, said the retailer will start testing a ship-from-store pilot program. Although all Best Buy stores ship online orders, this program…

Starting in May, Best Buy plans to gradually reopen its stores to customers with appointments, CNBC reported. Shoppers will be able to schedule a time to meet with a sales associate to discuss a potential purchase of an appliance, talk through technology needs, and more. Best Buy, which has 1,000 U.S. stores, will begin by offering this…

Apple announced that Best Buy now offers authorized repairs on its products at every one of the retailer’s stores. This gives consumers an important alternative to visiting their nearest Apple store — if there even is one — for service on an iPhone or Mac. Repairs are done with genuine Apple parts and are fully…

Best Buy announced last week that it will pay $800 million to acquire GreatCall, a company that offers health and medical-alert services to 900,000 older Americans. GreatCall offers seniors several products, including portable medical-alert devices and easy-to-use mobile phones, that provide access to urgent-response teams, doctors and nurses, as well as offer reminders to take medications. The acquisition…

The yellow price tag isn’t going away, but it’s no longer front and center in an updated logo Best Buy revealed this week. The first refresh of the logo in nearly three decades is part of a new marketing strategy as the electronics chain increasingly focuses not just on products and prices, but also the value…