Whether it’s an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of ways. The National Retail Federation Foundation has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.
Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey. The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch. According to shoppers, the ten finalists for customer service, in alphabetical order, are: Amazon.com J.C. Penney Kohl’s Department Stores Lands’ End L.L.Bean Newegg Nordstrom Overstock.com QVC Zappos The official ranking of each retailer in the top ten will be unveiled at NRF’s Annual
NEW YORK — American Express has announced the launch of the American Express for Target card, a reloadable prepaid card with no monthly or maintenance fees, available exclusively at more than 1,000 U.S. Target stores. “We’re excited to partner with Target to provide consumers with a safe and secure everyday payment tool. This prepaid reloadable card is loaded with benefits synonymous with American Express such as roadside assistance, purchase protection, and global assist,” said Stefan Happ, SVP and general manager of American Express’ global payment options. “In addition, it delivers premium value to consumers, with no fees for monthly
NEW YORK —Totsy, a private sales site dedicated to offering exclusive deals to parents, babies and children, announced that it has named a new chief technology officer and a new creative director. The company has appointed Richard Minns as chief technology officer. Minns brings 15 years of corporate experience in technology and e-commerce, most recently from 1800FLOWERS.com. Craig Sosonko has been named creative director. Sosonko brings more than 12 years of creative experience working with brands such as Apple, Google, CNN, Nokia, American Express, Kmart, Absolut, MTV, eBay and E*TRADE.
The high-end department store starts accepting Visa and Mastercard in hopes of attracting a younger, broader customer base. Pedestrians walk past a Neiman Marcus store on the Magnificent Mile March 5, 2009 in Chicago, Ill. (Scott Olson/) Jeremy Hobson: There's a big change happening today at Neiman Marcus. The exclusive department store -- which for years has only accepted American Express, Neiman's own credit card, or cash -- is going mainstream. Marketplace's Jennifer Collins reports. Jennifer Collins: Today, Neiman Marcus department stores start taking Visa and Mastercard. Vincent Quan teaches business at New York's Fashion Institute of Technology. Vincent
American Express announced an exclusive partnership with Style.com and NET-A-PORTER.com to launch "NY Street Seen," a new shopping experience allowing fashion lovers everywhere to shop instantly for their favorite looks as worn by the attendees of Mercedes-Benz Fashion Week, and captured by renowned street-style photographer Tommy Ton.
New York City — Consumers are spending more, but doing so in fewer transactions, according to American Express Business Insights’ most recent Business Insights Spend Sights report. The study, which examines spending patterns across several key categories, U.S. cities and demographic groups, finds that while economic uncertainty continues to dampen overall consumer confidence, a new pattern of less frequent but measurable splurging has become evident among a range of customer groups in several categories. “Spending patterns since the recession indicate that value is top of mind for consumers, even among the most affluent customers," said Ed Jay, SVP at
Verizon Wireless and American Express announced they're partnering to let customers order goods through their phone by typing in their phone number. During the coming months, Verizon will start integrating American Express' Serve, a digital payment and commerce platform, into its phones and tablets. Unlike other initiatives, designed to let consumers pay by tapping their phone to a payment device at a store, Serve will let buyers make online purchases while on the phone.
American Express and vente-privee.com have hired an advertising executive from Google to lead their joint venture in luxury online private sales. Mike Steib, who most recently worked as Google's director of video advertising for the Americas, was named CEO of the joint venture.