Today on Total Retail

According to a recent study by Research Nester, the global conversational systems market size is expected to surpass $333 billion by the end of 2035, a compound annual growth rate (CAGR) of over 27 percent during the forecast period. The global conversational systems market is segmented by type into voice assisted, text assisted and others.…

In an era when technology has become an integral part of our daily lives, all industries must evolve to keep up with the rapidly changing landscape. The retail industry is no exception, and one of the most significant developments within this sector is the evolution of the chief technology officer (CTO). Once considered a secondary…

In today's ever-changing business landscape, a one-size-fits-all approach to supply chain planning is more than just a strategy for consumer packaged goods (CPG) companies. Unforeseeable disruptions can occur anytime, leading to missed sales opportunities, sluggish supply chains, and mismatches between inventory capacity and consumer demand. According to McKinsey & Company research, earnings not only shrink upward of…

The LEGO Group announced last week its pledge to achieve net-zero greenhouse gas (GHG) emissions by 2050 as part of its continued efforts to reduce environmental impact. The pledge is an extension of its existing near-term climate target to reduce GHG emissions by 37 percent by 2032 from a 2019 base, according to a company…

Rosalind "Roz" Brewer has stepped down as CEO and member of the board at the Walgreens Boots Alliance Inc. (WBA) effective Aug. 31. The decision was a mutual one between Brewer and and WBA, according to a news release. The WBA board has appointed Ginger Graham, the current lead independent director of WBA, as the company’s…

The coming decade of e-commerce will require retailers and brands to obsessively and continually revise, refine and optimize — and revise again — every aspect of the digital experience for consumers. This often chaotic landscape is already becoming the new normal for the digital age, moving and evolving at unprecedented speeds to meet consumer and…

For many retailers, the back-to-school season is one of the biggest events of the year — and 2023 is looking to be no exception. According to the National Retail Federation (NRF), total expected spending will be $890 per U.S. household for back-to-school shopping in 2023, for a total of $41.5 billion. Back to college looks to…

Consumers' shopping expectations have skyrocketed. They effortlessly navigate through online channels, apps and websites to find the right product. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. According to McKinsey, these are today’s 'Zero Consumers.' In today's fast-paced world of online commerce, where every click and scroll counts, retailers…

Reports of an easing supply chain crisis may be greatly exaggerated. While the media has highlighted the many ways that pandemic-spurred supply chain problems are lifting, those on the front lines are still uneasy as they face rising costs, inflation and economic concerns, continued unpredictability, and employee shortages. The Federal Reserve Bank of New York…

Forever 21 encountered what it termed a cyber incident that impacted a “limited number” of its systems on March 20, 2023. The investigation unveiled that an unauthorized third party accessed files from specific systems between Jan. 5, 2023, and March 21, 2023. The fast-fashion retailer believes that the third party hasn’t copied, retained or shared any of…