Technology

The supermarket aisle, the sporting goods showcase, and the fashion boutique are all on the cutting edge of brick-and-mortar retail customer interaction, which is increasingly mediated by technology. Now that customers and technology can no longer be separated, prepare to think holistically about your customer experience infrastructure (CXI). Not long ago, the typical retailer’s infrastructure…

In this interactive webinar, industry thought leaders will touch on best practices and last minute tricks to improve holiday sales.

Consumers have options, and they know it. Brands need an intelligent order management system to fulfill orders profitably.

It's official: Digital technology has permanently altered the retail landscape. To examine why and how, Synchrony Financial took a deep dive into this reality with its current report, "Driving Shopper Engagement Through Digital Technology," which includes data from the 2016 Synchrony Financial Digital Study. The study, which gathered insights on mobile adoption and digital usage,…

A merchant-centric wallet can bring digital into the physical store. An app that brings together engagement, loyalty and payments.

Retail is currently facing one of the greatest opportunities and challenges in its history: the shift to digital channels. Across the entire retail landscape, online sales continue to increase while store-based retail sales stall or decline. In fact, according to a survey done by UPS, consumers made more purchases online than in stores in 2015…

Whether it’s fraud prevention or facial recognition, retailers have never before faced such a proliferation of technology. Today, retailers must be experts around geo-location, mobile apps, mobile wallets, authentication and a slew of other technology-related tools, not to mention have strategies in place to utilize them correctly. To sort out all of the technology options…

Every month another major retailer closes stores in the shopping malls we grew up going to. The ease of digital search paired with the advantages of e-commerce (lower overhead, decreased inventory commitments) is giving retailers pause. The development of a truly omnichannel shopping experience, where the path to purchase is more fluid than linear, hammers…

Join us to hear real-world examples of brands that have leveraged analytics to improve the customer journey and so much more!

Artificial intelligence (AI) technologies, which are already widely used in industries such as finance and healthcare, offer enormous potential for the retail sector. Previous Total Retail articles have referenced the power of AI to revolutionize the way people shop online, but instead of dreaming of the future potential, let's focus on three practical applications of…