Technology

The idea of "conversational commerce" has gained traction in recent retail conversations, particularly emphasizing the rise of online technology like chatbots and how retailers are using them to engage customers. The term, coined by ex-Uber, ex-Google product and UX designer Chris Messina in 2015, continues to grow in popularity in many retailers’ strategies, but a…

This webinar will tackle how retailers can use customer data, including location intelligence, to help them make better decisions.

Several months after murdering his wife, Dr. Hawley Harvey Crippen boarded a transatlantic steamer. The year was 1910, and as far as getaways went back then, Crippen’s plan to flee the jurisdiction and start a new life on another continent was an excellent one. What he didn’t count on, however, was a relatively new technology…

Artificial intelligence (AI) is a hot topic in commerce marketing and may be the fastest-growing technology trend today. Experts predict it will soon have a huge impact on our daily lives, our interactions with one another and the global economy. Gartner research estimates that AI bots will power 85 percent of customer service interactions by…

Attendees of this interactive webinar will learn why retailers struggle under the weight of increasing amounts of data.

The retail market and customer expectations are changing so fast that retailers, large and small, struggle to keep up. Between 2010 and 2014, e-commerce grew by an average of $30 billion annually, and over the past three years, average annual growth has increased to $40 billion. Online and other nonstore sales are expected to grow…

Much ink has been spilled hypothesizing about the future of the store. One long-term dream of science fiction writers that's now reality is the introduction of robots into our everyday lives, and this without a doubt includes shopping. Many conversations to this effect are happening in boardrooms and IT departments all over the world. Exactly…

Much ink has been spilled hypothesizing about the future of the store. One long-term dream of science fiction writers that’s now reality is the introduction of robots into our everyday lives, and this without a doubt includes shopping. Many conversations to this effect are happening in boardrooms and IT departments all over the world. Exactly […]

The retail industry is undergoing major changes. This year, many retailers have filed for bankruptcy or shuttered their locations outright, leaving the future of businesses like PayLess Shoes and The Limited uncertain. But while some industry observers will see this difficult period as the end of days, savvy retailers will see it for what it…

The retail industry is undergoing major changes. This year, many retailers have filed for bankruptcy or shuttered their locations outright, leaving the future of businesses like PayLess Shoes and The Limited uncertain. But while some industry observers will see this difficult period as the end of days, savvy retailers will see it for what it […]