Software
September 4, 2019 at 2:50 pm
Retailers are learning about all of the new technologies in the marketplace primarily through self-research. This was a key finding from Total Retail's recently released 2019 Retail Technology Report, which surveyed retail executives on a variety of technology-related topics, including how retailers keep abreast of the new technology solutions and innovations in the market, as well…
July 23, 2019 at 9:41 am
Attendees at the Salesforce Connections conference in Chicago last month were met with stories of innovation, forward-thinking leaders in e-commerce, and even got their fists pumping with the event’s legendary annual concert. The theme this year was strongly focused on shopper experience, and how the right technology and some out-of-the box approaches can really make…
July 15, 2019 at 9:52 am
This year, Dick’s Sporting Goods is transitioning to in-house software across all of its e-commerce platforms. The effort echoes similar tech initiatives by Walmart and Home Depot, and has piqued the interest of retail and technology companies alike. But as the sporting goods giant shifts its nationwide online operations to self-built software, it risks diverting…
July 12, 2019 at 1:42 pm
This interactive webinar will feature expert speakers who will address the challenges associated with cross-border e-commerce.
July 8, 2019 at 12:26 pm
Our expert speakers will address how to create a single customer view across multiple channels and data points and much more.
July 2, 2019 at 11:55 am
While attending the IRCE at RetailX conference in Chicago last week, Total Retail's Joe Keenan interviewed Rick Gemereth, chief information officer at Lionel Racing, the official die-cast seller of NASCAR racing and a subsidiary of Lionel LLC. Gemereth discussed Lionel Racing's partnership with NetSuite, including the business benefits it has realized since implementing the software company's single cloud-based ERP solution…
June 17, 2019 at 1:38 pm
Target said a systemwide outage that prevented customers from making purchases at its stores on Saturday has been fixed. The two-hour outage, which affected its cash registers, was caused by an internal technology problem, the retail chain said, without giving further details. “After an initial but thorough review, we can confirm that this was not…
June 6, 2019 at 5:05 pm
Amazon.com launched an artificial intelligence-powered shopping feature in its app called StyleSnap at the re: MARS 2019 conference in Las Vegas yesterday. The tool enables users to upload a photo or screenshot of a particular fashion look they admire from pictures on magazines, websites or social media posts, and then get similar product recommendations from Amazon's apparel…
May 30, 2019 at 10:56 am
Not quite everything in the world of e-commerce is digital. Shipping, based on customer-provided data, may be the weakest link in a smooth, cost-effective transaction. Even slight inaccuracies can delay deliveries, add expensive reshipping fees, and create unhappy customers in the process. Equally painful to any supplier are credit card chargebacks, charges to cover return…
May 9, 2019 at 10:25 am
You may be under the impression that the more technology you use for customer engagement, the more information you're gathering about your customers. However, more data doesn't necessarily mean better data; in fact, more data coming from different sources makes analysis and action far more complicated. Data from one solution might be telling you one…
