Wal-Mart Launches In-Store SMS Customer Support
September 22, 2015 at 10:58 am

Wal-Mart has launched Wal-Mart Simple Text, a text messaging-based assistant for shopping at the retailer's stores. You simply text “hi” to 415-214-8445, thanks to Twilio, and you’re ready to ask Wal-Mart about the item(s) you’re interested in.

Want it? Text it!
September 15, 2015 at 7:28 pm

Retailers that want to up the ante on exceptional customer service and personalization for their shoppers need to get their thumbs ready. "Text to Buy" is the latest shopping model to capture the attention of the retail industry. Leading brands and retailers have already bolstered their mobile shopping experience with this brilliant yet simple solution, allowing shoppers to send a text of what they want and when they want it. An associate confirms the order, and it’s on its way. Voila! A simple, human way to connect.

Nordstrom Enables Shopping Via Text
May 20, 2015 at 5:13 pm

Nordstrom is launching another innovative omnichannel capability to make shopping even easier for its tech-savvy customers. The company says it's launched a shopping-via-text service called TextStyle at all of its 116 U.S. stores. The company says TextStyle is a seamless, secure way for customers to make curated purchases from their salesperson or personal stylist using…