Shipping

UPS vs. FedEx: A Comparison of On-Time Delivery Performance This Holiday Season
December 19, 2019 at 10:29 am

For week 49, on-time performance from both UPS and FedEx dropped significantly. FedEx is at 91 percent, while UPS is at 87.5 percent, compared to a 95 percent-plus rate in week 48 for both carriers. This should come as no surprise since week 49 is the first inclusion of Black Friday and Cyber Monday shipments.…

Amazon Blocks Sellers From Using FedEx Ground for Prime Shipments
December 17, 2019 at 10:51 am

Amazon.com is blocking its third-party sellers from using FedEx's ground delivery network for Prime shipments, citing a decline in performance heading into the final stretch of the holiday shopping season. The ban on using FedEx’s Ground and Home services starts this week and will last “until the delivery performance of these ship methods improves,” according…

Redefining the ‘F’ Word: Do Shoppers Want Fast or Free Shipping?
December 12, 2019 at 12:45 pm

As we enter the home stretch of the holiday season, should small to midsize businesses (SMBs) even try to compete with one-to-two-day delivery times? According to a new study from ShipStation, there’s still hope to win shoppers over — even if retailers can’t afford speedy deliveries (and it doesn’t require a Christmas miracle). Shipping Cost Outweighs Everything,…

Prime Day Lessons Retailers Can Apply to Their Holiday Shipping Plans
December 5, 2019 at 2:24 pm

This holiday season it’s all about fast and free shipping of online orders. Therefore, in an exclusive interview with Total Retail, Carson Krieg, co-founder and director of carrier operations at Convey, Inc., discusses the lessons from Amazon Prime Day that merchants can apply to the upcoming holiday peak season. Carson Krieg,…

UPS Quietly Announces 2020 General Rate Increase
November 20, 2019 at 10:42 am

Effective Dec. 29, 2019, UPS Ground, UPS Air and International services rates will increase by an average of 4.9 percent. Keep in mind that there's often a discrepancy between the announced increase and the effect the increase has on individual shippers. Our team at Shipware will perform a detailed analysis of the announced increases over the…

Why So Many E-Commerce Providers Are Building Their Own Fulfillment Networks
November 18, 2019 at 12:41 pm

When Amazon.com first introduced its “Fulfillment by Amazon” (FBA) program in 2006, it was impossible to know whether the online retailer fully recognized the growth prospects of the market it was walking into. Ironically, Amazon’s owner, Jeff Bezos, has joked about the difficulties of packing and shipping orders from his home-office during Amazon’s early years.…

What Evolving Online Consumer Expectations Mean for Retailers
November 12, 2019 at 2:47 pm

In an effort to help brands and retailers stay on top of consumer mind-sets surrounding the evolving online shopping experience, Dotcom Distribution, a premier provider of B-to-C and B-to-B fulfillment and distribution services, conducts an annual e-commerce consumer survey. The 2019 study explores where brand decisions and consumer behaviors intersect, and how that affects purchase…

Costco and Instacart Test Free One-Hour Prescription Delivery
November 7, 2019 at 1:10 pm

Costco is teaming up with delivery startup Instacart to test free delivery of prescription drugs to its members. The pilot program is limited to California and Washington state, according to two people familiar, and includes delivery to a Costco member’s home or office. One Costco member who has used the service told CNBC that he…

Amazon Makes 2-Hour Grocery Delivery Free for Prime Members
October 29, 2019 at 12:13 pm

Amazon.com just added a new perk to its popular Prime membership program: free grocery delivery. The retailer announced today that it will start delivering grocery products within a two-hour window to all Prime members living in the 2,000 regions eligible for the service. That means Prime members, who pay $119 per year in the U.S.…

Myth vs. Reality of Last-Mile Delivery
October 18, 2019 at 1:17 pm

Retailers have long held that the customer experience is based on enhanced in-store experience, as well as an equivalent online experience that offers seamless shopping. The study of customer experience has rightfully included strategies that include hiring knowledgeable and highly trained customer service agents and retail salespeople, placing online retail on an equal status to…