Personnel

COVID-19 continued to make its presence known across industries in 2021. While businesses successfully adapted their work environments, many struggled to keep employees engaged, or even retain them, as well as find new employees to hire. Eighty-five percent of employees now feel unmotivated in their current roles, and 64 percent are job searching. Employees want…

Target on Monday said it will invest $300 million in the year ahead to increase its pay and benefits packages for employees. For example, the retailer is increasing hourly pay from $15 to between $15 and $24 for employees at stores, supply chain facilities and corporate offices. Target is also making it easier for hourly workers…

It comes as no surprise that retailers are scrambling to find workers in today’s tight labor market. As “The Great Resignation” rages on, 4.3 million Americans left their jobs in December, according to the latest Jobs Report. While it’s easy to lament all the ways the pandemic has upended the workforce, it’s also unlocked an…

In October 2021, the U.S. Bureau of Labor Statistics reported that 683,000 workers in the retail category called it quits, a significant jump from the 512,000 who did the same in October 2020. Retail frontline employees have had it especially tough during the pandemic, with record store closures causing over 2 million layoffs in early…

Walmart and Amazon.com both said last week that it will not will no longer require vaccinated employees to wear masks while working in their facilities. In an internal memo to employees, Amazon said vaccinated employees in the U.S. have the option to work without masks beginning Feb. 11 where permitted by local regulations, Reuters reported last week. Amazon…

The pandemic has changed our shopping habits for the foreseeable future, with customers expecting flexible ways to purchase items, including curbside pickup, same-day delivery and, of course, a good old-fashioned in-store shopping experience. These options are great for customers, and the flexibility gives them more control to shop in a way that best fits their…

Amazon.com will boost its maximum base pay to $350,000 for corporate and tech employees, from $160,000 previously, as part of an overall increase in total compensation intended to help recruit top talent and retain existing employees. The move promises to bring Amazon’s base pay more in line with other big tech companies, including Google, Facebook,…

For the retail industry, improving diversity, equity and inclusion (DEI) efforts should be top of mind as just 26 percent of board positions in retail organizations are held by women. Furthermore, only 13 percent of ethnically diverse employees hold executive roles in retail companies. Not only does fostering an inclusive environment create a fair and…

A recent Clickatell survey showed that the typical customer spends 13 hours a year on hold — hours they would rather be relaxing (58 percent), doing chores (46 percent) or spending with family (36 percent). Additionally, one-third of those respondents said spending even five minutes to nine minutes on hold can lead to negative feelings towards a brand. Even with…

Around half of customers would switch to a competitor after just one bad customer service experience. Just one. That’s not a lot of room for error. To compete in today’s e-commerce world, retailers must invest in robust and talented customer service teams. Unfortunately, a rapid increase in online shopping plus a decrease in the labor…