Payment Options

The global pandemic dramatically altered the retail landscape. As consumers adapted to working from home and learned to socially distance themselves, retailers quickly pivoted to creating engaging omnichannel experiences via new digital payment options. Retailers implemented new strategies that simplified the purchase process, which helped create more engaging customer experiences. Whether it's utilizing new digital…

Last year was full of innovations and transformations in the payments industry. In fact, more than four out of five Americans used some form of digital payment in 2021. This shift in digital adoption was accelerated by COVID-19, but with the impact of the pandemic continuing to shape how consumers shop and pay, retailers must also continue…

The buy now, pay later (BNPL) market continues to grow. According to a recent report, the market is expected to rise by 1,200 percent in the U.S. by 2024. Most online merchants such as Amazon.com, Airbnb, and Instacart already accepted BNPL as a form of payment, including leading options Afterpay, Klarna, and Affirm, however, additional…

Over the last decade, the rise of Software as a Service (SaaS) has disrupted the payments industry and forced businesses to rethink how they invest in technology to deliver an exceptional customer experience. Payment processing used to be a separate buying decision for businesses, where a business owner selected a bank or merchant acquirer for…

The past few years have seen a rapid acceleration in connecting with other parts of the world. Due to a mix of technological innovation and the COVID-19 pandemic, e-commerce business has soared. Companies have realized the immense opportunity that comes with expanding to new regions and have worked to introduce their offerings to potential customers…

Consumers today expect the ability to shop on their own terms, be it browsing on their phone, switching to a desktop to complete an order and then picking it up in-store, or any other mapping process they may take on the route to a purchase. And more importantly, consumers want the experience to be frictionless…

In episode 324 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sarah Philips, vice president of marketing, and Tim Pitt, former senior vice president of marketing and merchandising, at Rent-A-Center, a rent-to-own industry leader. Philips and Pitt discuss how consumer behavior has shifted among Rent-A-Center customers in the last year-plus, how the business has reacted to those…

2020 was the first year where online sales surpassed in-person sales for small to midsize businesses (SMBs). Despite that, the trend isn't set to continue, and 2021 and 2022 projections show online sales will flatten out to slightly equal in-person sales. As far as face-to-face vs. online sales, the kind of industry where a small business works matters when it comes to how their customers like…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews John Lunn, founder and CEO of Gr4vy, the only payment orchestration platform built natively in the cloud giving retailers scale and control of their payment stack from anywhere. Lunn discusses his professional background in payments and fintech, his inspiration to start Gr4vy, and…

Buy now pay later (BNPL) companies like Affirm, Afterpay, and Klarna have been quietly building a loyal customer base for the last few years. Today, 56 percent of U.S. consumers say they have used BNPL providers for retail purchases — up nearly 50 percent from July 2020. Thanks to budget concerns, credit card mistrust, and…