Retailers saw their best holiday season since the start of the recession, but a loss of momentum in December fed concerns about the strength of the sector's revival in the new year.
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In a survey of 9,200 shoppers, Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customersโ Choice survey, conducted by BIGresearch. The results were announced at the Annual Retail Industry Luncheon during the National Retail Federationโs BIG Show in New York City.
ACI Worldwide released the results of a recent study, which shows that retailers simply aren't getting it right when it comes to their loyalty and rewards programs. Consumers say programs have become too complicated and burdensome, and they aren't truly driving loyalty.
Target has acquired the Canadian leases for 220 sites currently operated by Zellers, a subsidiary of the Hudson's Bay Company, for $1.8 billion. It represents Target's first foray outside the U.S. Target will sublease these sites to Zellers for a period of time, until the retailer opens its first stores in Canada beginning in 2013.
Oracle and the Disney Store highlighted the latest technology accomplishments at their newly designed retail stores at the National Retail Federation's BIG Show this week in New York City. The retailer also announced that it would expand its store redesign efforts, which include a range of interactive technologies, to 25 more locations this year.
Google has launched a new version of Google Goggles that's faster and smarter than ever before. The new Goggles 1.3 client for Android can scan barcodes almost instantly. All versions of Goggles can now recognize print ads in popular magazines and newspapers.
One of the most impressive retail stories in the recession has been lululemon athletica, the Canadian seller of women's yoga and running apparel. The company raised guidance for the fourth quarter.
CVS has launched what it says is the first beauty club program for the chain drug trade class. The club is an extension of its ExtraCare loyalty card program. ExtraCare card holders who register for the ExtraCare Beauty Club receive additional rewards on beauty purchases andother beauty-specific benefits.
Unveiled at the National Retail Federation BIG Show in New York City, the magical spinning interactive adiVerse Virtual Footwear Wall potentially puts as many as 8,000 shoes at shoppers' fingertips in a futuristic mashup of e-commerce and the mall.
Wal-Mart has launched a website promoting its entry into New York City. The world's largest retailer currently has no stores there, and despite opposition from Local 1500 of the United Food and Commercial Workers union, has expressed interest in opening locations for the past several years.