Omnichannel

Retailers Struggle With Multichannel Contact Data Accuracy
August 24, 2011

Shoppers are demanding more from retailers as a shift is taking place in terms of how consumers want to interact with their favorite brands. Retailers must worry about brick-and-mortar stores and e-commerce sites, but also mobile apps and social media developments.

Sephora Enhances Shopping Experience With Google Catalogs App
August 23, 2011

Sephora is enhancing the shopping experience and broadening its mobile reach with a new Google Catalogs application for tablet devices. Google Catalogs is a free app that lets users browse catalogs from Macyโ€™s, Brooks Brothers, Pottery Barn and others via the iPad. Users can also interact with videos and additional content for a rich user experience.

Back-to-School Shoppers Using Smartphones and Tablets
August 22, 2011

With a little help from their smartphones and tablets, families with school-aged children are hitting stores and websites ready to tackle their back-to-school lists. According to the National Retail Federationโ€™s back-to-school and college surveys conducted by BIGresearch, consumers with smartphones and tablets will use their devices to research products, redeem coupons, look up store information and even make purchases.

Macy's QR Code Takes Customers Backstage
August 17, 2011

After a successful launch this past spring, Macy's is bringing back its customized mobile barcode program, Backstage Pass. In addition to sending new promotional videos to shoppers' phones when they scan the QR codes, customers will also have the chance to win daily shopping sprees.

HSN Bolsters Sales With Mobile Barcodes
August 16, 2011

HSN is letting fashion-savvy consumers shop Queen Latifahโ€™s new line by scanning a QR code featured in its static magazine ad. Consumers can download a QR code reader to shop the collection. The Queen Latifah collection is available exclusively on HSN on Aug. 27.

Coach Launches M-Commerce Site
August 12, 2011

Luxury retailer Coach launched its first U.S. mobile commerce site, a comprehensive guide to everything customers want and more. Built to give consumers an enhanced brand experience wherever they may be, the site offers users the same upscale shopping experience and efficiency as the traditional website in the palm of their hands.

Finish Line Releases Mobile App
August 12, 2011

Finish Line said it's released an e-commerce enabled app for Apple and Android mobile devices that provides geo-targeted store location and real-time inventory functions. Based on the location of the user, the free app provides detailed store location information including address, phone number and driving directions.

Wet Seal Drives In-Store Traffic With Mobile Initiative
August 10, 2011

Wet Seal is giving away a free Android-powered smartphone preinstalled with the retailer's mobile application as part of an in-store back-to-school promotion to drive store traffic. The apparel retailer is offering the free mobile device to every consumer who tries on a pair of Wet Seal jeans in the store.