Mobile Payments

Consumers Are Still Seeing Seams in the Mobile Wallet
April 2, 2014

New payment apps are trying to replace your physical wallet with a seamless, Internet-connected experience known as the mobile wallet. But these technologies — from giants like PayPal, Google and Chase as well as upstarts like Venmo and Square — are still in their early stages, and as they vie for attention and users, many consumers are failing to see the point, according to a report released in late March by the Federal

New Site Lets Consumers Opt Out of In-Store Mobile Tracking
February 20, 2014

Ahead of a Federal Trade Commission conference Wednesday on the privacy implications of mobile device tracking in stores, airports, hotels and other public places, a new website is launching where consumers can opt out of having their location information collected. Going live Tuesday, the opt-out platform was built by The Wireless Registry for the Future of Privacy Forum, which developed a code of conduct adopted by 11 mobile location analytics firms. 

Cyber Monday Goes Mobile With 55% Sales Growth, Reports IBM
December 3, 2013

U.S. shoppers made Cyber Monday the biggest online shopping day in history with a 20.6 percent increase in online sales, according to the latest cloud-based analytics findings from IBM. Mobile sales led the way, exceeding 17 percent of total online sales, an increase of 55.4 percent year-over-year. Cyber Monday also capped the highest five-day online sales period on record — from Thanksgiving Day through Cyber Monday — which grew 16.5 percent over the same period in 2012. 

Building the Retail Organization of 2023
October 28, 2013

In its latest article, The Retail Organization of 2023: The Customer is King (For Real), Shop.org's Think Tank group projects what the retail organization will look like in 10 years. Given how rapidly the customer has evolved in just the past three years, plus ever-higher expectations for seamless service across touchpoints, the Think Tank suggests that a successful retailing organization of the future must operate very differently from today. The mandate to retailers: devote significant time and investment now to consciously build on the modern retail organization.