Innovation Labs

Amazon.com's cashier-free grocery store of the future is coming to San Francisco and Chicago. The company is expanding its experimental Amazon Go store to the two cities, but didn't say when they would open. It has posted job listings for store managers in the cities on its site, which were first noticed by the Seattle…

Clay Johnson, executive vice president and CIO, Walmart, isn't afraid to fail. This was a key revelation gleaned from a discussion he had with Debbie Hauss, editor-in-chief, Retail TouchPoints, at the Retail Innovation Conference in New York City this week. “I’m one of those people who uses a fail fast model,” Johnson said. “The pace…

Amazon.com is reportedly working on an an ambitious, top-secret plan to build domestic robots. According to a report in Bloomberg, the project is code named “Vesta,” after the Roman goddess of the hearth, home and family, and is being overseen by Gregg Zehr, who runs Amazon’s Lab126 hardware research and development division. Lab126 is responsible for…

The retail industry has a major impact on the U.S. economy. According to the National Retail Federation (NRF), one in four American jobs are supported by the retail industry. Despite the retail industry’s prominent position in the economy, traditional brick-and-mortal retailers are under a pressure unlike any other industry to digitally transform their businesses. With…

Wal-Mart's Code Eight, the first portfolio company in its newly launched incubator, Store No. 8, has started testing personal shopping services for moms in New York City, Recode reports. The  service is targeted to “busy NYC moms ” who are "high net worth urban consumers" and will enable them to get product recommendations and make purchases simply through text messaging. The…

Augmented reality (AR) and virtual reality (VR) bring the potential for entirely new shopping experiences and new kinds of added value. They are the gateways to “v-commerce,” a blend of brick-and-mortar retailing and e-commerce. L.E.K. Consulting recently surveyed 1,000 consumers who were aware of AR and VR technology. The results offer an initial look at…

Lowe's is expanding its "Smart Home powered by b8ta" connected-home shopping experience to 70 stores nationwide. The store-within-a-store concept, which was developed in partnership with software-powered retailer b8ta, features a curated selection of smart home products — e.g., security systems, thermostats, cameras, lighting equipment, speakers — that shoppers learn about and try before making a…

Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…

Imagine you’re watching a music video and the artist is wearing a top or pair of shoes that you really like. You could get inspired and search for “black-and-white striped blazer” or “leather jacket with cloth hood.” However, those searches can yield thousands of results without giving you the exact item you saw in the…

Several months after murdering his wife, Dr. Hawley Harvey Crippen boarded a transatlantic steamer. The year was 1910, and as far as getaways went back then, Crippen’s plan to flee the jurisdiction and start a new life on another continent was an excellent one. What he didn’t count on, however, was a relatively new technology…