Fraud

Forget the smell of pine trees and holiday carols piping through store speakers. The real sign that the holidays have arrived is the anticipation of Black Friday. It no longer starts and ends the day after Thanksgiving. Many retailers host early deals to entice shoppers to kick-start the holiday shopping season and continue them through…

The retail industry is facing numerous challenges stemming from the pandemic and its aftermath. From managing staffing and supply chain shortages to enforcing health safety precautions, retailers may be unintentionally ignoring another rising threat: cyber crime. Cyber threats are rising, with one report suggesting it could cost the world $10.5 trillion annually by 2025. On…

In June, the Department of Homeland Security projected nearly $1 billion worth of counterfeit luxury goods to be seized between the 2020-2021 fiscal years leading up to the end of September. Shortly after, over $12 million in counterfeit goods were seized at the Los Angeles-Long Beach ports area. While these challenges have plagued the industry for…

Consumer modelling and segmentation have never been more critical in retail, as the pandemic-driven e-commerce boom has put customer acquisition and retention under the spotlight like never before. With shopper behaviors under scrutiny, retailers are continuing to focus on fraud prevention and loss minimization, particularly when it comes to returns. Preventing fraud and minimizing excessive…

Every merchant needs protection from payment fraud, especially as online payment fraud keeps increasing. Juniper Research estimates that e-commerce merchants will lose more than $20 billion to fraudsters this year, an 18 percent rise over 2020, when fraud spiked dramatically because of the pandemic. Fortunately, there are many solutions on the market that offer merchants…

Merchants spend precious time and money building up their businesses, developing relationships with customers, and making plans for future growth. So when customers dispute transactions, and those disputes are escalated into chargebacks, it’s a bitter blow to take. Not only do chargebacks eat into profits, but they also risk everything the merchant has done to…

There’s no question that companies are undergoing digital transformations. They need to consider changing how they do business to exceed the expectations of today’s always-connected consumers. This is true now and in the future as life has changed post-pandemic. Customers want a friction-appropriate online experience in which the businesses they frequently interact with recognize them…

Mobile commerce has become a critical component of any retailer's strategy. After all, U.S. consumers spent $52 billion on mobile devices during the last two months of 2020 alone. That’s a 55 percent increase over the same period in 2019. With that much money flowing through mobile apps, fraudsters have taken aim at them, making…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Scott Stone, chief strategy officer at Sift, the leader in digital trust and safety, empowering companies of all sizes to unlock revenue without risk. Stone discusses how Sift's recent acquisition of Chargeback will bolster the company's overall offerings, his role at the business,…

On Tuesday, Amazon.com updated its longstanding returns policy, referred to as the A-to-z Guarantee, to address defective product claims, reports CNBC. Beginning in September, consumers can contact Amazon with a personal injury or property damage claim, and the company will then connect the consumer with the seller. Currently, buyers are encouraged to contact the seller…