Fraud

Protect Against Fraud With Digital and Device-Based Authentication
August 17, 2020 at 12:14 pm

Fraud has always been a concern for merchants selling their products online, but right now it is at a level perhaps not seen before. As the consumer shift to online shopping has been accelerated during the COVID-19 pandemic, so too has the number of fraudulent transactions. Cybercriminals are taking advantage of the surge in online…

Online Security and the Post-Pandemic Period: Why E-Commerce Must Act Now
August 13, 2020 at 2:27 pm

E-commerce providers have long walked the line between security considerations and consumers’ demand for a high-quality, frictionless experience. As a result, they've been hesitant to apply additional authentication measures, and hackers have taken note. According to Verizon’s 2020 DBIR, attacks against e-commerce apps are by far the leading cause of retail breaches. The pandemic provides…

Why Fraudsters Are Loving the Post-Pandemic Retail Reality
August 4, 2020 at 2:57 pm

As social distancing measures remain intact across the country, contactless shopping has become the consumer’s lifeline. With curbside pickup surging 208 percent in April, consumers flocked to a variety of services such as DoorDash, Instacart, Shipt, and Walmart Grocery for their shopping needs. With essential items top of mind and convenience being a close second,…

Shop Safe Act 2020: A New Tool for Brand Owners in the Fight Against Online Counterfeits?
July 28, 2020 at 11:00 am

On March 2, 2020, a bipartisan group of representatives in the U.S. House of Representatives introduced the Stopping Harmful Offers on Platforms by Screening Against Fakes in E-Commerce Act (the Shop Safe Act 2020) to help stem the growing concern over counterfeit products being offered for sale on online third-party marketplace e-commerce platforms. E-commerce has…

How Pura Vida is Handling an Increase in E-Commerce Fraud During COVID-19
July 12, 2020 at 12:43 pm

In episode 255 of Total Retail Talks, Joe Keenan interviews Paul Goodman, founder and CFO of Pura Vida, a handmade bracelet and jewelry company. Listen in as Goodman discusses his inspiration for starting the company, how Pura Vida supports hundreds of artisans around the world, and the company's distribution channels. He shares how the COVID-19…

Your Customers Want to Love You; Don’t Turn Them Away
July 8, 2020 at 3:31 pm

Few retailers would argue with the notion that for years customers have held retailers to high (and increasing) expectations. Now it appears from a recent survey that a small, but significant, percentage of consumers are willing to take retail justice into their own hands when things don’t go their way. A worrisome percentage of consumers…

Two Sides of the Identity Equation for Retailers
July 7, 2020 at 9:40 am

Retailers are strongly committed to leveraging innovative technology to create a meaningful experience for their customers — particularly as more customers interact with them digitally. Think about all of the companies that enable you to order items online and pick them up in-store, order food through mobile apps, and/or watch video via streaming services. These…

Combat Counterfeiters With Hidden Online Data
July 6, 2020 at 12:35 pm

Counterfeiting may have once catered to consumer temptation — a way to access and flaunt expensive brands at a fraction of the price. However, the proliferation of e-commerce has also translated to the counterfeiting industry: not only has it grown, but an increased number of consumers are unintentionally purchasing fake items. Counterfeiters are leveraging online…

Cyberattacks on Online Retailers: The Top 3 Threats Facing Companies Today
July 1, 2020 at 5:16 pm

Many businesses utilize the internet for revenue, but online retailers are completely dependent on it, making them especially vulnerable to cyberattacks. Since their sites and web applications must be freely accessible to the public (which includes hackers), online retailers must understand the most prevalent security threats in order to secure their web assets and retain…