Fraud

Innovations in frictionless-yet-secure transactions are becoming increasingly important when it comes to navigating promotions in various industries, a weapon often used to boost customer acquisition and loyalty. An estimated $1.5 million is lost each month by U.S.-based delivery companies attributed to promotion abuse, a type of online fraud in which bad actors take advantage of…

On Monday, VF Corporation, the U.S.-based owner of apparel brands including Vans, Supreme, and The North Face, confirmed a cyberattack has impacted the company’s ability to fulfill orders ahead of Christmas, reports TechCrunch. The company first detected the attack on Dec. 13, according to a filing with federal regulators. Hackers disrupted the company’s operations “by…

This holiday season, U.S. online sales are projected to grow nearly 5 percent over last year’s numbers, which is good news for retailers hoping to close out the year with a strong Q4. Unfortunately, cybercriminals are targeting retailers with growing regularity. During the holiday season, any website downtime or service outage can result in significant…

The peak holiday season usually brings a welcome boost in sales and festive cheer for merchants. Known shopping events such as Black Friday, Cyber Monday, Thanksgiving, and Christmas pique consumer interest and lead to increased customer traffic. But while you might support year-end customer activities with festive purchase options, there's a potential threat to all…

The highly anticipated Golden Quarter is the peak season of holiday shopping that starts Black Friday and runs through Christmas. This has always been a vital revenue generation period for retailers, as consumers flock to stores and online in search of their chosen gifts and bargain deals in time for the holidays. However, the Golden Quarter…

The holiday season beckons eager shoppers in search of the ideal year-end deals. It's a period synonymous with joyous celebrations, one that merchants eagerly await in anticipation of the revenue windfall it promises. Yet, amidst this atmosphere of prosperity, a lesser-discussed narrative unfolds: the intricate challenges posed by fraud and chargebacks. As 2023 draws to…

Digital fraud is at an all-time high, and in no other industry is the threat more pronounced than retail. In the first half of 2023, a TransUnion analysis found the rate of suspected digital fraud attempts in retail was 10.6 percent globally. That’s not only enough to lead all industries; it’s double the global average…

It’s time for retailers to rethink the adage, “the customer is always right.” This saying initially came from a desire to keep shoppers happy and ensure top-notch service. However, this practice leaves retailers vulnerable to unnecessary loss and fraud. On the contrary, overcompensating and creating restrictive policies to catch potential fraudulent returns can hurt loyal…

In a challenging economic climate, retailers and e-commerce businesses must make every click count. The ever-growing presence of fraudulent traffic from threat actors is limiting the effectiveness of Google Ads campaigns and leading to damaging revenue losses. Retailers can no longer assume all traffic from their pay-per-click (PPC) or artificial intelligence-based advertising campaigns originate from…

Imposter scams were the most common type of fraud reported to the U.S. Federal Trade Commission (FTC) in 2022. Consumers lost $660 million in the U.S. alone to business impersonation scams that year. Brand impersonators and counterfeits have always been a problem for retailers, but technology is making it easy for organized imposters to run scams…