Fraud

With online fraud transactions forecast to reach $25.6 billion in 2020, retailers need to heavily prioritize fraud prevention in the first half of this year. This begins with understanding vulnerable areas and how to combat fraud while protecting profitability and customer satisfaction. E-Gift Cards Are a Top Target EMV chip cards achieved their intended purpose:…

With the busy holiday shopping season comes a huge increase in customer service calls (375 percent in the past two years), including into the new year. Therefore, it’s important that retailers re-evaluate their customer service security policies. According to a report from Sitel Group and CallMiner, 30 percent of Americans think the retail industry is…

There’s little doubt that online shopping is on the rise. It’s convenient, there's unlimited choice, and consumers find it easier than ever before to find a bargain. In fact, in 2018 global online sales increased 18 percent, reaching almost $3 trillion. By 2024, the total transaction value of remote payments for digital and physical goods…

There are so many ways for the holidays to turn sour for an online retailer. Gift cards and loyalty points, not subject to the same type of verification as credit cards, are stolen from customer accounts and used for fraudulent purposes. Compromised corporate credit cards are used to make high-volume purchases in the thousands of…

It’s the holiday season, and, for many, “the most wonderful time of the year.” Retailers tend to agree with that assessment, and online merchants are likely to have the widest smiles of all. Forecasts indicate U.S. shoppers will spend nearly $144 billion online in November and December, up 14 percent from 2018 holiday spending. However,…

As consumers in North America get ready for the holiday shopping season, retail marketing teams are preparing for a huge wave of shopping intent and the increase of free time that comes with the holiday season. With e-commerce spend between Thanksgiving and Christmas forecast to hit $142 billion in the U.S. this year, the holidays…

The “cyber five” (the five-day period from Thanksgiving through Cyber Monday) kicks off the annual stress test of everything retailers have done to make the customer’s online shopping experience awesome. Along with the customers, however, comes criminals trying to hide in the high volume and take advantage of the fact that the network is in…

With the holiday season upon us, retail businesses are doing their best to prepare for the mad rush of online shoppers. A retailer’s holiday checklist may include hiring seasonal employees, establishing a holiday customer service plan, and ensuring the necessary inventory is stocked. But one thing small businesses may not consider is the threat of…

The biggest online shopping period of the year is fast approaching: Cyber Week. Think of it as the Super Bowl for online retailers. Beginning on Cyber Monday and ending the following Friday, this year’s Cyber Week is expected to generate a record $730 billion in revenue, according to the National Retail Federation. With the influx of…

Cyber risk in retail isn't a new concept. Retail is one of the most targeted industries when it comes to cyber attacks. In fact, over 50 percent of global retailers were breached in the last year. Given the sensitive customer data these organizations often possess (e.g., credit card information and personally identifiable information), it’s not…