E-Commerce

The four Mondays between Thanksgiving and Christmas -- aka: “Cyber Mondays 1 to 4” -- were the peak selling days during the 2005 holiday shopping season, according to Performics, a division of DoubleClick Digital Advertising Solutions. No surprise: Cyber Mondays 2 and 3 were particularly strong selling days. This year, there will again be four Mondays between Thanksgiving and Christmas, but Cyber Monday 4 may be a stronger selling day than it was in 2005, note Performics officials. That’s because Christmas day is, itself, a Monday, and so Cyber Monday 4 (Dec. 18) will fall a full week before the holiday, leaving adequate time for

Of the 100 sites mystery-shopped by the etailing group in Q4 2005, only 10 met all of the surveyor’s criteria for exceptional online customer service and communication: Ann Taylor Bluefly Blue Nile Brookstone Crutchfield Finish Line J. Crew Sephora SmartBargains Tower Records The sites were ranked using benchmarking criteria such as: having a toll-free customer service line; keyword search; answered e-mails correctly within 25 hours; four or fewer days to receive orders; six or fewer clicks to checkout; real-time inventory status; online shipping status; and other variables. For more, visit: http://www.e-tailing.com.

Online non-travel spending in 2005 totaled $82.3 billion, representing a 24 percent increase from the $66.5 billion posted in 2004, according to comScore Networks’”2005 Year End Online Spending Summary.” Following are the percentage sales growths of some of the fastest growing online product categories from 2004 to 2005, according to the report: ¥ Apparel and accessories sales grew 36 percent. ¥ Computer software, excluding PC games, grew 36 percent. ¥ Home and garden products grew 32 percent. ¥ Toys and hobbies grew 32 percent. ¥ Jewelry and watches grew 27 percent. ¥ Furniture grew 24 percent. ¥ Flowers, greetings and gifts grew 23 percent.

While fighting to get noticed on the Web is at least a full-time pursuit, there are a number of Web site promotion tools available that’ll give your company a tremendous edge in that battle -- and greatly automate the process. Following is a sampling of the latest advances in key Web site promotion strategies, and the tools that’ll help get you there. ¥ Leverage search engine submission software. Getting your company to a top position on search engines like Google and Yahoo can translate into substantially greater revenues, and search engine positioning software is one of the tools that can help. These tools automatically

Holiday retail and online sales rose 8.7 percent from 2004, according to SpendingPulse, a division of MasterCard International. And research firm comScore Networks reported that non-travel-related online sales totaled $17.5 billion between Nov. 1 and Dec. 21, making for a 24 percent increase over the corresponding period in 2004. Following are product categories and their percentage sales gains and losses from 2004, according to SpendingPulse: ¥ home furnishings, up 15 percent; ¥ consumer electronics, up 11 percent; ¥ sporting goods, books, music and videos, up 6.4 percent; ¥ apparel, up 5.8 percent; and ¥ jewelry, down 4.6 percent.

You’re flipping through a 500-page catalog for a major player in the janitorial and sanitation (jan/san) supplies market sector when you happen upon a section displaying waste containers. The catalog carries a host of well-known brands — including wastebaskets, can liners and other products made by United Receptacle. What you may not realize is that the other company’s catalog that you’re viewing actually features page layouts, photos and graphic designs produced not by that catalog, but by manufacturer and distributor United Receptacle. In addition to producing its own catalog each year to showcase its full product line, United Receptacle also helps many of

About a third of online consumers said rising energy costs will change the way they shop for Q4 holidays, according to a new study from The Conference Board, a research and business membership organization, and TNS, a custom research firm. Of that 35 percent reporting a change in shopping habits: * 53 percent of modest earners (annual incomes of less than $35,000) and 60 percent of affluent earners (with incomes of $70,000 or more) say they will shop less in brick-and-mortar stores and more online to help defray rising energy costs on their budgets. * 47 percent of those ramping up their online buying

From this article, you’ll learn how to determine the efficiency of your online advertising efforts and how to calculate the maximum cost per click for those campaigns. The basic economics of online marketing are simple: Determine the advertising efficiency needed to make your profitability goals, then buy all the inventory you can get your hands on. But how do you determine the advertising efficiency needed to achieve your profitability goals? This article offers some practical formulas and advice. Defining Online Advertising Efficiency Ad efficiency comes down to a cost vs. benefit ratio: “What did I spend on advertising?” vs. “What did I get in

The ongoing threats of spam, identity theft and data security breaches hang heavily in the air at the close of 2005. Headlines detailing these dangers have made sure your customers are more aware than ever of the perils of buying online. In fact, 48 percent of Americans avoid making purchases on the Internet because they’re afraid their financial information may be stolen, according to a survey conducted earlier this year by the Cyber Security Industry Alliance. So what’s a responsible online merchant to do? Following are tips to not only ensure your Web site adequately handles customers’ data, but also make it undeniably

As a cataloger, you’re used to fielding customers’ questions when they call your contact center, but how do you address the growing number of customers who make their purchases online? Bryan and Jeffrey Eisenberg, authors of “Call to Action: Secret Formulas to Improve Online Results” (Wizard Academy Press, 2005. $25.95), say there are four basic rules to follow in providing great online customer service. 1. Provide simple Web site navigation that makes it easy for online visitors to find what they’re looking for quickly, write the Eisenbergs. Examples include a search box on every page, and links to related products on individual product pages. 2. Your