Customer Service Reps
December 14, 2017 at 1:35 pm
The holiday selling season is shaping up to be all about convenience and control for consumers. Successful retailers will deliver on this wish list by using the right strategies to capture holiday sales and win over consumers. Based on our work with many of the world’s most recognized brands, Alliance Data recently looked at how…
December 7, 2017 at 5:24 pm
The holiday shopping season is upon us, and its year-over-year transformation cannot be overstated. Twenty years ago, the ramp up to Black Friday looked vastly different than it does today — Cyber Monday didn’t even exist! — and that's entirely due to the ever-evolving technologies that are shaping our digital landscape and market demands. For…
August 21, 2017 at 12:00 pm
In episode 106 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Neda Navab, head of customer experience and innovation for Enjoy, an online technology shopping service that offers free home delivery and expert setup, talks about using customer service to enhance physical retail locations.
August 7, 2017 at 12:54 pm
In episode 104 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Peter Francis, vice president of digital growth and acquisition for T-Mobile, discusses the role brick-and-mortar stores will play in the company's future. Francis addresses how T-Mobile views omnichannel retail, and what the company is doing to execute on…
July 10, 2017 at 8:53 am
"How may we assist you?” Customer service is the leading connection between a business and its customers. Providing positive experiences for customers increases the chances of receiving that customer’s ongoing business, thus providing a positive reputation for a brand. There are instances, however, when a service isn't what a customer hoped it would be. Poor…
June 9, 2017 at 10:11 am
In episode 96 of Total Retail Talks, recorded at our live podcast event in Chicago earlier this spring, Daniel Alarik, founder and CEO of Grunt Style, an online retailer of patriotic apparel, discusses his unique career path, from a drill sergeant in the U.S. Army to the head of an online retail company. In addition,…
April 19, 2017 at 7:43 pm
I’ve been in the management and customer service business for longer than I care to admit, but as the decades have rolled by, I’ve learned a thing or two about what to look for when hiring and training a stellar customer success team. And at the risk of offending sensitive ears, I think it’s worth…
February 1, 2017 at 3:34 pm
Tune in to learn how to use digital experiences to capture the interest, loyalty and dollars of Generation Z and millennial consumers.
December 20, 2016 at 12:06 pm
On Tuesday, six retailers agreed to stop the practice of on-call scheduling after they received inquiries about it from a group of state attorneys general. They join a growing number of retailers that have vowed to ditch on-call scheduling and give their employees more predictable hours. Aeropostale, Carter’s, David’s Tea, Disney, PacSun and Zumiez all said…
October 28, 2016 at 12:48 pm
Wal-Mart is deploying “Holiday Helpers” to all of its 4,500 or so U.S. stores during the upcoming months. These workers, clad in yellow vests to make them easily identifiable to customers, will be tasked with speeding up checkout time by, among other things, fetching items that shoppers may have forgotten, so they don’t lose their…
