Customer Retention
Big-name retailers have had a rough year. While the economy continues to make gains, the stock market reaching record highs and jobs reports putting smiles across economistsโ faces, retailers such as Macyโs have failed to exploit the improving economic landscape. In fact, according to WWD, Macyโs, Sears Holdings Corp., The Limited, American Apparel, BCBG Maxโฆ
The digital marketplace has made it increasingly easy for customers to find the lowest possible price. When price is the only difference between two products, the decision is simple. However, that's rarely the case. With lower prices often come more aggravating experiences. As many bargain hunters quickly find, you get what you pay for. Customersโฆ
They say loyalty is hard to come by, and this seems more true than ever in todayโs retail environment. Customer retention and repeat purchasing continues to be a challenge as consumers have more avenues on their path to purchase. However, let it be known that loyalty isn't impossible to achieve. In the current retail system,โฆ
There are many reasons for consumers to consider acquiring insurance when financing major purchases. For example, credit insurance can help ease payments on lines of store credit, installment loans and other short-term advances. At the same time, retailers and financial institutions benefit greatly by offering credit insurance options to customers. One big reason? It canโฆ
There are many reasons for consumers to consider acquiring insurance when financing major purchases. For example, credit insurance can help ease payments on lines of store credit, installment loans and other short-term advances. At the same time, retailers and financial institutions benefit greatly by offering credit insurance options to customers. One big reason? It can [โฆ]
Building customer loyalty is becoming more and more difficult in todayโs omnichannel retail environment. Your competition is always just a simple search, click or tap away. Itโs much more cost effective to retain existing customers rather than acquire new ones. So how can retailers gain customer loyalty? In the webinar โCustomer Loyalty: The Holy Grailโฆ
In todayโs hypercompetitive retail environment, thereโs mounting pressure for retailers to leverage their brick-and-mortar presence as a competitive advantage. This reality arguably makes the store associate the most important asset retailers have. Associates can provide the personal service that differentiates their shopping experience from their competitors, including online pure-play retailers. In fact, store associates thatโฆ
Keeping up with innovation has retailers investing phenomenal amounts of time on โwhatโs nextโ since the launch of digital in the 90s. However, newer technology and innovation can only be considered a success if they can support a diverse collection of KPIs, including lifetime value (LTV), average order value, brand engagement, share of wallet andโฆ
Itโs no secret that Amazon.com is disruption with a capital D โ and has been since your neighborhood bookstore disappeared. However, while most of us recognize the pressure Amazon has put on on retailers, not many are focusing on the similar effect itโs having on brands. Companies across the spectrum are finding it increasingly difficultโฆ
The American Customer Satisfaction Index (ACSI) recently released its Retail Report 2016, and there's good news for retail brands. The report shows that the overall retail sector has mounted a bit of a comeback when it comes to customer satisfaction. Retailers scored a 78.3 average on the ACSI, a 5 percent increase from 2015 andโฆ