
Customer Data

The rise of commerce (or retail) media and the collapse of the attention economy go hand in hand. Case in point: The 2010s were good to direct-to-consumer (D2C) commerce. Most retailers experienced low customer acquisition costs (CAC) afforded through low-cost social media ads (mostly via Meta products like Facebook and Instagram). At the time, theseโฆ
Todayโs retail environment demands ultra-relevant customer experiences (CX). Consumer needs change swiftly, inventory moves fast, and trends come and go. By creating content informed by evolving customer data, businesses can drive engagement, differentiate their brands, and deliver exceptional CX that keep customers returning for more. Most retailers arenโt there yet, however. A content gap standsโฆ
The era of the mystery shopper is gone. Today, retailers hungry for competitive data only need a tool to access that information on the web; customer experiences, competitorsโ pricing, sales and stock data, etc. Public web data collection is the secret of top e-commerce performers. Your biggest competitor is able to immediately react to yourโฆ
The retail industry is in the midst of a seismic shift: an era defined by heightened customer privacy concerns, increasing privacy regulations, and the impending demise of third-party cookies. With major platforms like Apple (iOS and Safari) and Firefox leading the charge to abandon cookies, third-party identifiers have dropped 50 percent to 60 percent inโฆ
Did you know that shoppers, on average, consult approximately 18 sources of information before making a purchase? This number varies by product category, but this reality is indicative of the type of environment in which shoppers now operate. Consumers are highly knowledgeable about their choices and have come to expect ongoing innovation in the marketplace.โฆ
The latest figures in the U.S. show that inflation is now slowing down to 4 percent, yet the International Monetary Fund has also stated that the world economy faces โfeeble and unevenโ growth for the rest of the decade. So, how should businesses adapt? When spending increases, growth is easy. Businesses get to focus on acquisition and celebrate naturalโฆ
Retail media has inched its way to the top of all retailersโ agendas โ and rightfully so. Itโs exploding in growth. In fact, retail media is set to reach $61 billion in the United States alone by 2024, and that figure is only expected to increase as the market grows to $160 billion by 2027.โฆ
Marketers have long relied heavily on third-party data. However, third-party data is going away due to privacy changes. And this has fed a narrative of signal loss in digital advertising that has often made it seem as if signal loss is the inevitable result of the data privacy movement. But thatโs not necessarily the case.โฆ
In episode 402 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Austin Leonard, head of sales at Sam's Club MAP, the retail advertising business at the membership-only retail warehouse clubs owned and operated by Walmart, Inc. Leonard discusses his role at Sam's Club (0:55), the launch of real-time intelligently retargeted display advertising via its Memberโฆ
The crucial โGolden Quarterโ holiday season used to start with Black Friday/Cyber Monday. It now starts much sooner as retailers kick off holiday promotions in October. Top D2C brands start even earlier in the year and use their data to prepare for holiday traffic. Beauty brand Glossier started working with automated data movement leader Fivetranโฆ