Customer Acquisition
Inflationary doomsday prophecies abound and big brands, particularly in CPG, are rightly worried about the strongly forecasted and deeply dreaded "trade-down" โ i.e., the tipping point where consumers will alter their behavior and opt for a competitive store-brand to save pennies-on-the-dollar of their hard-earned cash. A case in point is Sharon Terlepโs recent WSJ articleโฆ
Typically, consumers have two decision-making styles: those who exhaustively research multiple options before making a purchase (aka the โthoroughโ shopper) and those who purchase the first decent choice that fits their preferences (aka the โefficientโ shopper). Retailers that understand this distinction can shape their approaches to acquire and retain customers, including developing content and leveragingโฆ
As consumers grapple with rising inflation, theyโre searching for new ways to manage their expenses. For many, that means turning to an arsenal of digital tools. A recent Gartner survey of over 300 consumers identified the changes consumers are making, and the tools theyโre using, in response to the rising cost of living. Faced Withโฆ
Although Google is pushing back its plan to eliminate third-party cookies to the latter half of 2024 (from 2023), advertisers and marketers are still scrambling to figure out how theyโll track website visitors and create personalized experiences without this critical tool. The key to a great consumer experience is data, and this change will beโฆ
Talks of an impending recession have brands scrutinizing marketing costs more diligently. Retailers are also seeking ways to bolster the bottom line as consumers tighten their grips on their wallets. Amidst the ongoing recessionary pressure, data collaboration, specifically retail media networks (RMNs), has become increasingly popular for its ability to help brands gain insights onโฆ
The holiday shopping season is upon us and retailers are keen to understand what will drive consumer spending this year. With global supply chain issues and inflation on the rise, consumers are changing their spending habits. According to the recent Q3 Gift Card Gauge from Fiserv, economic factors are already having a significant impact onโฆ
Itโs been long established that music has the power to stir emotion and influence consumer behavior. In 1973, business professor Philip Kotler first addressed the science of sound in retail when he coined the term โatmosphericsโ for the practice of designing store environments to project a specific image and induce certain behaviors. In an articleโฆ
โZillennialsโ are the oldest members of Gen Z, who were born during that demographicโs first five or six years, approximately 1997 to 2002. While still considered digital natives, zillennials can remember a time before tablets or smartphones and were not pervasively online during their elementary school years, unlike the majority of their generation. This ageโฆ
Todayโs consumers have revolted against the marketplace status quo. Theyโre now in charge, and retailers must recognize and embrace this fact in order to survive in the new โmetailโ economy. Joel Bines, managing director at AlixPartners and author of the best-selling book, โThe Metail Economy,โ shared insight into consumer behavior trends last month, including how retailersโฆ
Over the past several years, short-term rentals (STRs), like Airbnbs, have gained significant popularity among travelers. Occupancy rates set records in 2021 as the demand for these properties increased a staggering 27.5 percent. One reason for the sharp rise is that short-term rentals offer a more personable alternative to hotels and motels. STRs usually haveโฆ