Crisis Management

While there's so much uncertainty about the future, we're likely in the midst of a generation-defining event that will change the way consumers behave for years to come. To better understand how consumers are adjusting their expectations, incomes, spending and shopping behavior during the COVID-19 crisis, we at McKinsey have conducted a U.S. consumer sentiment…

In episode 242 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chelsea Riggs, brand president at amika, a brand of hair care and styling tools. Listen in as Riggs discusses how amika's sales in beauty salons and Sephora stores have been impacted by the crisis, the growth of the brand's direct-to-consumer business, and how the…

Here are the latest stories to emerge as retailers and brands deal with the impact that the global spread of the coronavirus has had on their businesses. This daily update offers retail executives the chance to stay-up-to-date on all that's happening within the retail industry, particularly as they put into motion their own COVID-19 response…

As the number of cases of COVID-19 increase, so does the associated anxiety. That is where this blog comes in. I've created a blog (Retail Resources) that will be updated each Monday to include the most relevant information and resources I've seen over the past week to help you lead — as well as stay…

In this video, Editor-in-Chief Joe Keenan interviews Greg Petro, CEO at First Insight, the world’s leading customer-centric merchandising platform, to learn about the company's recent U.S. consumer behavior research around the coronavirus health crisis. First Insight conducted consumer surveys on Feb. 28, March 17, and April 3 to track changes consumers are making in the wake of…

Amidst frightening statistics, unprecedented restrictions on personal freedoms and global uncertainty, it’s tough to be positive right now. However, I take comfort in the fact that the COVID-19 pandemic has brought about a resilience and compassion in many of us that I didn’t know was there. In addition to the life-saving work carried out by…

Total Retail is continuing its daily coverage of how the retail sector is responding to the COVID-19 crisis. As retailers try to figure out how to navigate these uncertain times, it's beneficial to look at the ways others in our community are responding. Below are examples of how retailers are giving back to those in…

Total Retail is continuing its daily coverage of how the retail sector is responding to the COVID-19 crisis. As retailers try to figure out how to navigate these uncertain times, it's beneficial to look at the ways others in our community are responding. Below are examples of how retailers are reacting during this time, including…

Here are the latest stories to emerge as retailers and brands deal with the impact that the global spread of the coronavirus has had on their businesses. This daily update offers retail executives the chance to stay-up-to-date on all that's happening within the retail industry, helping to inform future plans and strategies: Amazon.com is postponing…

Here are the latest stories to emerge as retailers and brands deal with the impact that the global spread of the coronavirus has had on their businesses and the communities in which they operate. Total Retail Report's daily update offers retail executives the chance to stay-up-to-date on all that's happening within the retail industry. Walmart…