Crisis Management

H&M Hires Diversity Leader in Response to Controversy
January 17, 2018 at 12:45 pm

H&M says it has appointed a diversity leader after having been accused of racism over an ad showing a black child dressed in a hoodie reading “coolest monkey in the jungle,” reports The Seattle Times. The Swedish fashion retailer said late Tuesday on its Facebook page that the group's “commitment to addressing diversity and inclusiveness…

H&M Apologizes for ‘Monkey’ Image Featuring Black Child
January 9, 2018 at 12:43 pm

H&M apologized on Monday for an image appearing in its website that showed a black child model wearing a hooded sweatshirt that said “coolest monkey in the jungle.” The company removed the image on Monday and said it would also pull the shirt from its stores worldwide. The image was widely criticized online for its reference…

Equifax and E-Commerce: What Online Retailers Need to Know About the Breach
September 15, 2017 at 10:41 am

Consumers, financial organizations and retailers alike are still reeling from Equifax’s announcement of a data breach that may have affected 143 million Americans, as well as other consumers in the UK and Canada. It’s not the largest data breach — last year Yahoo admitted to a breach affecting as many as 1.5 billion customers —…

Wal-Mart Apologizes for ‘Own the School Year’ Gun Display
August 11, 2017 at 10:22 am

A Wal-Mart gun display positioned near a sign urging customers to "Own the School Year Like a Hero" has drawn such a negative response that the company has spent the last 24 hours repeatedly apologizing to outraged consumers, according to USA Today. A photo of a gun display with the back-to-school sign hung above it at…

Website Crash Threatens lululemon’s Online Reputation
May 24, 2017 at 11:19 am

lululemon athletica's website suffered a lengthy outage on Monday and Tuesday, dealing a blow to the yoga brand’s efforts to draw more online shoppers and improve its digital performance. The company’s North American site crashed after a power failure and other problems at a server farm, according to a person familiar with the situation. The site…

Urban Outfitters Gives Wrong Voting Information
November 8, 2016 at 11:56 am

Urban Outfitters, the millenial-oriented retailer known for graphic tees and vintage-inspired accessories, tweeted an Election Day “handy guide for your reference” to its 1 million Twitter followers yesterday afternoon, offering a free “I Voted” button at stores while supplies last. The only problem? The guide was full of false information, including telling people that in order to…