In the News: Bed Bath & Beyond Buys One Kings Lane
June 15, 2016 at 12:08 pm

Find out what major retailers took the pledge to close the gender wage gap; which e-tailer Bed Bath & Beyond just acquired; how Office Depot and Staples are stepping up their back-to-school fight; and how Facebook is entering the brick-and-mortar space.

Nebraska Furniture Mart ‘Finds’ Value in Beacons
June 9, 2016 at 12:19 pm

Sessions at the Internet Retailer Conference & Exhibition in Chicago this week made it clear that retailers need to be more mobile friendly. From having an easy-to-use mobile app to using keywords for SEO so consumers can easily find what they're looking for, retailers need to be able to adapt to thrive in today's mobile-centric…

Under Armour Launches Mobile Shopping App, UA Shop
June 8, 2016 at 11:49 am

Under Armour launched the brand's first mobile shopping app, tying UA Shop into the sports apparel maker's digital fitness applications. The shopping app will integrate data from the Under Armour Connected Fitness platform, a collection of Under Armour-owned apps and websites that track exercise, sleep, diet and other activities.

Is the On-Demand Economy Stealing the Show?
June 7, 2016 at 9:58 am

The on-demand economy movement is big — and getting bigger. It’s poised to disrupt trillions — yes, trillions — in GDP, according to Scot Wingo, executive chairman of ChannelAdvisor. Nearly half of all U.S. consumers have tried at least one on-demand service. The appeal? Zero friction. Consumers tap a button and their ride arrives, dinner…

The Great Debate
May 10, 2016 at 2:04 pm

There’s been a lot of talk about the demise of the mobile web at the hands of mobile apps. One pundit sees apps dominating users’ attention; another predicts apps will kill off the mobile web. As the saying goes, “prediction is very difficult, especially about the future.” The reality is neither solution will go away.…

Mobile Shopping is Going to the Apps
April 19, 2016 at 9:40 am

Mobile commerce, a.k.a., m-commerce, is the fastest-growing shopping platform in the retail industry — faster, in fact, than the e-commerce platform did when it launched in the 1990s. Digital sales during the 2015 holiday season, for instance, rose 50 percent — two-and-a-half times the growth rate of online holiday sales overall.

The Keys to Increasing Mobile App Adoption
April 8, 2016 at 10:08 am

Did you know 90 percent of shoppers use their smartphones to make purchasing decisions while in-store? According to SessionM, the top activities consumers perform on their smartphones are comparing prices, researching product information and reading online reviews. Additionally, Forbes surveyed more than 1,600 millennials and found 47 percent had recently downloaded a mobile shopping app.…

True Religion Working to Bring Digital In-Store
April 7, 2016 at 11:36 am

When retailers talk about meeting the needs of today's consumers, speed is frequently cited as a differentiating factor. From speed to market with new inventory to quick checkout to expedited delivery, it seems all retailers want to do everything fast. That's why it's a little surprising to hear John Hazen, senior vice president, direct to…

Messaging Apps: The Future of Retail Customer Service
April 1, 2016 at 9:52 am

With so many studies demonstrating that younger consumers are far more likely send a Twitter DM or Snapchat than they are to respond to an email, why do so many companies stubbornly stick to email as their primary channel for customer support? Savvy retailers are taking a cue from their customers’ habits and embracing messaging…