Retail Modernization: Unlocking Actionable Insights
July 9, 2020 at 5:21 pm

Disparate systems and siloed data make it nearly impossible for retailers to effectively run analytics that provide insight into the business and its customers. Modernizing legacy infrastructures and moving data to a centralized location within a cloud platform lets retailers reduce IT spend (from costly maintenance), leverage advanced technologies to transform structured data into actionable…

Overcoming Paralysis by Analysis
July 8, 2020

The Retailer's Guide to Successfully Abandoning Report-Based Analytics. Data overload is a prevalent issue for today’s retailers. This survey highlights the downside of report-based analytics so that retailers can better understand how they may be leaving money at the table.

Two Sides of the Identity Equation for Retailers
July 7, 2020 at 9:40 am

Retailers are strongly committed to leveraging innovative technology to create a meaningful experience for their customers — particularly as more customers interact with them digitally. Think about all of the companies that enable you to order items online and pick them up in-store, order food through mobile apps, and/or watch video via streaming services. These…

Advanced Analytics: How Retailers Can Make the Most of Their Data
June 24, 2020 at 4:49 pm

On average, U.S. households have 11 connected devices and consumers consistently engage with multiple touchpoints before making a purchase. It’s no surprise then that many retailers are struggling to organize and make use of the increasingly high volume of available data. Truly understanding the many types of both first- and third-party data is essential for…

Measurement is a Vital Component for Retail Success
June 11, 2020 at 5:14 pm

Retail has been completely flipped on its head. An industry, which once solely relied on brick-and-mortar locations, has undergone a massive transformation with the introduction of the digital ecosystem. The shift to online and in-app purchases may lead some to believe that physical store locations have been rendered obsolete. However, the reality is that couldn’t…

COVID-19 Resources: Leadership, Data, Returning to Work, and More
May 29, 2020 at 6:20 pm

Welcome to this week's Retail Resources, which features a curated list of the best content and resources that I hope will help you navigate the coronavirus pandemic. This week, I offer information and resources about leadership, interesting data, information on returning to work, and more. If there's anything you would like me to share in a…

Surfacing Trends and Predictive Insights With Advanced Analytics
May 28, 2020 at 4:49 pm

There's no more critical time for businesses to leverage advanced analytics than now. Even as companies cut back on non-essential spending and reassess their priorities, doubling down on analytics in shaping strategic decision making can perhaps yield the greatest return on investment.

Retailers Shouldn't Look to China for Answers in Planning for 2020
April 15, 2020 at 9:20 pm

Some retailers have said that the buying trends among their U.S. customers since the outbreak of the coronavirus and its resulting COVID-19 spread in North America match those that they saw in China when the crisis started in that country. As such, they're using China as a model to gauge how the current health and…

Now is the Moment to Accelerate Your Digital Transformation
March 31, 2020 at 10:54 am

Shhh! Don’t make any noise. The 800-pound gorilla is distracted. Now is your chance. I’m talking about the fact that Amazon Prime delivery delays are as long as a month now. Now is your opportunity to serve your customers like never before. Now is the time to make up ground and become a digital force.…

Mitigating Frictionless Checkout Risk With Prescriptive Analytics
March 11, 2020 at 6:00 am

Frictionless checkout is rapidly becoming the future of retail, especially with's push to expand its checkout-free “Amazon Go” stores, which leverage digital imaging to redefine the checkout experience. We can expect to see increasingly fewer cashiers, registers and lines as more retailers turn to frictionless checkout to improve efficiency, convenience and satisfaction. While retailers…