Ying Chen

Ying Chen

Ying Chen is the Chief Product and Marketing Officer at Luminoso, text analytics software which works with global retailers like Officeworks on analyzing customer feedback.

She leads product, design, engineering, research, and marketing to power Luminoso’s applications for turning unstructured text data into business-critical insights. Before joining Luminoso, Ying led Fortune 1000 organizations and VC-backed startups, most recently heading up global product marketing for platform technologies at Pegasystems. Ying holds an MBA from Boston University Questrom School of Business and a BS from Carnegie Mellon University.

4 Ways AI Will Impact Retailers in 2020

As we greet the new decade, it’s worth pausing to reflect on how technology has impacted retail over the last 10 years, and consider how it will continue to shape this industry over the next 10. In 2009, e-commerce represented 3.9 percent of total retail spending. This number has nearly tripled since, and is expected…