Tom Stretar

Tom Stretar
Workforce Productivity, Morale Are Key to Omnichannel Success

Workforce management can be the difference between a retailer becoming a cautionary tale or thriving and going the distance to increase market share and meet customer expectations. With agile omnichannel execution, expanding fulfillment options and seamless customer engagement increasingly vital to brand loyalty and profitability, retailers are tasking their associates with more responsibilities than ever…