Steven Kramer

Steven Kramer
3 Ways to Address Frontline Employees’ Pain Points to Reduce Churn

The COVID-19 pandemic fundamentally changed the expectations of frontline retail workers, and they’re more willing than ever to leave companies that are still clinging to outdated corporate cultures. Consulting firm Korn Ferry recently surveyed more than 100 major retailers in the U.S. and found that turnover in the industry, long notoriously high, was up significantly…

3 Ways Retailers Can Ward Off Employee Theft

Retailers want to trust their workers, but employee theft remains an ongoing dilemma. According to the U.S. Chamber of Commerce, 75 percent of employees have stolen from their workplace, and most are repeat offenders. To make matters worse, workers are sneaking more than just a couple of dollars from the register. In the U.S., employee…

Why it’s Time to Switch to Availability-Based Scheduling Models

At retail companies still using outdated scheduling processes, managers know the pain of perfecting employee schedules all too well. To devise an optimal workforce schedule, managers must accommodate shift preferences, employee availability and in-store demand. However, it’s near impossible to meet everyone’s needs and preferences when using outdated, manual methods. Though traditional scheduling practices (i.e.,…

Do You Really Understand What Omnichannel Means?

Omnichannel is the buzzword du jour in retailing. From large chains to midsize independents, brands across the retail industry are eager to leverage new digital opportunities as drivers of increased revenues and market expansion. But while many retailers are talking about omnichannel opportunities, a much smaller number understand what omnichannel really means.

Top 10 Most Common E-Commerce Platform RFP Mistakes

When seeking an e-commerce platform, a comprehensive request for proposal (RFP) that thoroughly covers all the critical points can assist retailers in reducing costs and producing better return on investment. If a RFP helps a management team reach a final decision in 12 weeks rather than 16 weeks, an additional month of revenue may be added to the bottom line from the e-commerce channel. This could translate into hundreds of thousands of additional revenue. A well-crafted RFP can also ensure that a company doesn't pay a premium for features it won't need for the foreseeable future.