Stefan Krumnow

Stefan Krumnow

Stefan Krumnow is Global SVP of Customer Service at Signavio, a collaborative process and decision management platform.

Connecting the Dots Between Customer Loyalty and Process

Most brands have one goal: engage with consumers successfully. Consumers have more choices than ever, and brands must create positive customer experiences to succeed. Even with all the competition in every industry, brand-loyal customers will continue to choose a brand based on the high caliber of its offerings and the overall experience. Positive brand awareness…