Scott Kolman

Scott Kolman

Scott Kolman is SVP of Corporate & Product Marketing at Five9, a contact center software provider.

Brand Loyalty for Retailers Requires an Omnichannel, Data-Driven Approach

Every facet of a retailer’s business can present a challenge when it comes to providing the perfect customer experience — sales, inventory, shipping, delivery, you name it. At some point, those challenges will give rise to issues, and it’s no secret that when consumers encounter a problem, they reach out to the source to get…