In a world where customer experience (CX) is paramount, harnessing the power of personalized shipping can be a game-changer for retailers seeking to create lasting customer relationships. Today’s online shoppers consider the shipping experience to be a key component of their CX, with 90 percent of respondents stating that it accounts for at least half…
Ryan Fannon
The e-commerce boom over the last decade has thrust the importance of last-mile logistics into the spotlight. The definition of “fast” has evolved for many consumers, with enterprise retailers like Amazon.com and Walmart setting a precedent for same- and next-day delivery. In fact, on-demand last-mile delivery platforms and new last-mile parcel networks were among the…