Ryan Fannon

Ryan Fannon

Ryan Fannon has 13 years of work experience at industry leading companies across the aerospace, airline, and logistics industries. Currently, Ryan serves as the Director of Product Management and User Experience for UPS Capital®, providing industry-leading shipping insurance solutions for small and medium-sized businesses and consumers. Learn more about UPS Capital’s InsureShield® shipping insurance products at upscapital.com.

Previously at UPS, Ryan held various senior marketing manager roles spanning Competitive & Market Intelligence, Product Strategy, Product Development, and Go-to-Market with emphasis on B2C e-commerce and residential delivery.

Prior to joining UPS, Ryan worked for Raytheon in Burlington, MA, where he managed defense and aerospace subcontracts. Ryan has an MBA in marketing and strategy from Emory University and a bachelor’s degree in marketing and supply chain management from Syracuse University.

The Power of Shipping in the Age of Personalization

In a world where customer experience (CX) is paramount, harnessing the power of personalized shipping can be a game-changer for retailers seeking to create lasting customer relationships. Today’s online shoppers consider the shipping experience to be a key component of their CX, with 90 percent of respondents stating that it accounts for at least half…

The Last Mile Blame Game and How to Avoid Losing

The e-commerce boom over the last decade has thrust the importance of last-mile logistics into the spotlight. The definition of “fast” has evolved for many consumers, with enterprise retailers like Amazon.com and Walmart setting a precedent for same- and next-day delivery. In fact, on-demand last-mile delivery platforms and new last-mile parcel networks were among the…