Raymond Rosa

Raymond Rosa

With nearly 20 years of experience in BPO and call center industries, Raymond Rosa has supported multiple verticals from healthcare, sales, technology and general customer service. He joined Aston Carter in 2020 as a client engagement manager where he has continued to focus on streamlining processes, performance management and leadership development.
The Emergence of AI in the Customer Service Industry

Whether online shopping or trying to get answers about an insurance billing question, customers have likely gotten assistance from a new source: artificial intelligence (AI). One study showed that 88 percent of customers had an interaction with a chatbot in 2022, with an estimated 1.5 billion people using chatbots around the world. With the global…