While consumer expectations for effortless, personal and speedy interactions with customer service agents have been steadily on the rise, these expectations have increased even more since the COVID-19 pandemic, as the shift to digital has accelerated. A company with artificial intelligence (AI)-first customer experience at its core, we at Netomi were keen to dig deeper…
Puneet Mehta
For some of the most customer-centric retailers, artificial intelligence will be hard at work this holiday season. While there are many applications of AI for the e-commerce industry year-round, there are a few that are uniquely suited for the holiday rush this year. The global pandemic squeezed budgets for more established retailers, while influencer and…
