Pieter Buteneers

Pieter Buteneers

As Director of Engineering in ML and AI, I’m responsible to set out the Machine Learning and AI strategy at Sinch and build it. I also advise start and scale-ups on how to leverage data to create value for their customers.

January 10, 2023 Natural Language Processing: Guiding the Way for Retail CX

With unprecedented worker shortages coupled with a surplus of inventory, retailers are bracing for a challenging start to the new year. While Black Friday discounts (that seem to creep earlier and earlier before Thanksgiving every year) incentivize consumers to a certain extent, many retailers are finding themselves strapped for customer service and sales staff —…