Patrick Welch

Patrick Welch

Patrick Welch is President and CMO of Bigtincan, a sales enablement platform.

 

3 Reasons Why Chatbots Will Become More Important to Retailers in 2019

Most consumers today have encountered an automated “helper” that’s routed them to the correct support representative or even suggested complementary products for them based on the items in their digital shopping cart. What used to be an experience uniquely associated with brick-and-mortar store sales associates asking, “how can I help you?” has now reached e-commerce…