Navin Sequeira

Navin Sequeira is the vice president of global operations for Chargeback Gurus, and is responsible for the strategic direction, vision, growth, and performance of Chargeback Guru’s global operations. He is a strategic and results driven leader with experience in leading and transforming global service delivery operations. Navin is a Certified Payments Professional and a Certified Chargeback Expert and has deep understanding and experience in the payments and card industry.  

As a seasoned professional with over two decades of experience in managing large-scale diverse operations in areas such as XBRL, Banking and Financial Services, Legal Services, Remittance Processing, Credit Card services and Process Virtualization among others, Navin is known for driving brand growth, maximizing operational excellence, delivering financial performance, and designing and implementing systems, policies, and procedures.  

Navin held several global leadership positions with companies such as RR Donnelley, GE, and Mahindra Satyam, leading large geographically dispersed teams in cross-functional and multi-vertical sites with a focus on maximizing company’s revenue/profitability, growing client base, and developing new business.  

His personal philosophy ensures frictionless communication, understanding of clients’ pain points and device customized solutions that bring quick and sustained results. His passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.  

Navin holds an MBA and executive management programs from leading B-Schools such as Indian Institute of Management – Kozhikode (IIM-K), Loyola Institute of Business Administration (LIBA) and Bharathidasan Institute of Management (BIM). He is also Six-Sigma certified, holds a diploma in Information Technology, and has won several leadership awards and certifications.