Monica Deretich
April 15, 2021 at 4:06 pm
The results are in for this year’s Retail Personalization Index (RPI), and Sephora earned top marks for the fourth year in a row. The RPI uses a 5,000 strong consumer survey to determine the most important elements of personalized customer experience across the web, email, mobile, other digital channels and in stores. Sailthru’s research team…
