Customer Experience (CX) Day, which is marked on Oct. 1st, comes at a time when retailers are busy preparing for the festive period. They have limited time to oil their proverbial machines and ensure a seamless and positive shopping experience, especially as customers navigate the often panic-inducing task of holiday gift buying. To mark CX…
Miika Makitalo
We're now in the afterglow of Customer Experience (CX) Day, a day when organizations roll out the red carpet for everyone involved in customer experience. Yet, for those in the retail game, CX Day stands as a reminder that it’s not just one day but really every day that should be dedicated to addressing and…
Rising inflation and changing marketplace trends are among the key concerns of retailers around the U.S., as shoppers not only display unprecedented behaviors but also watch every dollar they spend. This makes it even more difficult for businesses in this space to create compelling marketing campaigns that drive conversions and increase loyalty Shopper Behavior in…
In a tight economy, retaining customers is crucial for the survival of any retail company. However, despite the best efforts of businesses, unhappy customers can still occur, leading to a range of issues such as negative reviews, decreased customer loyalty, and lost revenue. The Impact of Unhappy Customers in a Tight Economy Retaining customers in…
