Mark Robinson

Mark Robinson

Mark Robinson is President & CEO of UPS-Capital, a business unit of UPS that protects its customers’ finances and provides supply chain solutions.

Retail Shipping Experience and the Impact on Customer Loyalty

The past year has been an exercise in adaptability and agility for retailers across the globe, as e-commerce spending has hit record highs. This year alone is projected to reach over $6 trillion in online sales, doubling that of 2019’s pre-pandemic shopping days. These unexpected spikes caused immense strain to global supply chains, forcing many…