Louis Summe

Louis Summe

Louis Summe is the CEO of LiveVox, a leading cloud-based provider of customer service and digital engagement tools. He has served as the CEO for the past 15 years, recently helping lead the company through a SPAC merger with Crescent Acquisition Corp.

Before joining the Company, Mr. Summe most recently served as the Vice President of Business Development and Product Management for Physicians’ Online (POL), the leading online service for physicians with over 200,000 physician members. Mr. Summe was instrumental in selling POL to Mediconsult – now part of WebMD (Nasdaq: HLTH) for $200 million.

Mr. Summe holds an M.B.A. with honors from Columbia University and a B.A. in Physics from Xavier University.

Is Your Contact Center an Overlooked Brand Opportunity? Your Customers Say 'Yes'

With brick-and-mortar retailers continuing their shift towards e-commerce and digital interactions, the contact center has become the most prevalent customer touchpoint and the de facto face of many retail brands. By not utilizing the latest generation of contact center solutions — with purpose-built capabilities including practical artificial intelligence (AI) and machining learning applications — to…