Jon Brinton

Jon Brinton

Jon Brinton is the Senior Vice President of Customer Experience Solutions at Mitel.

Great Consumer Expectations of an Even Greater Customer Experience

In today’s always-on, always-connected society, it comes as no surprise that more and more shoppers are turning to their smartphone or laptop to satisfy their retail needs. Amazon.com has been a major disruptor in this regard, accounting for 50 percent of the growth in U.S. online retail sales in 2017 alone. New global data released…