John Kinny

John Kinny

John Kinny is general manager at ShipStation, shipping software that’s designed to save retailers time and money on e-commerce order fulfillment.

Return to Sender: 3 Ways to Get Returns Right

It’s no surprise in the age of that shipping plays a major factor in purchase decisions. With 66 percent of online shoppers saying they look at a brand’s return policy before pulling out their wallet, nailing the returns process is now make or break for retailers. Here are three key factors to consider to…

The Pros and Cons of Instagram Checkout

Today, social media can make or break a brand. With the ability to instantly reach and engage thousands of new and existing customers, social media remains a key component for brands looking to build awareness, drive sales, and generate loyalty. With the launch of Checkout on Instagram, social commerce just got a big boost. The…