Jim Eckes

Jim Eckes

Jim Eckes, Co-Founder, TieTechnology
With decades of professional experience, Jim Eckes prides himself on creating meaningful partnerships with businesses to help them better serve their customers. As the leader of TieTechnology, he’s focused on building custom VoIP phone system solutions for organizations across numerous sectors. Jim’s vast experience puts him in a unique position to launch legacy telecom into the future.
Telephony Integration: The Most Significant Problem for Phone Systems Today

Customer experience (CX) is king in the retail industry; nevertheless, when interacting with customers over the phone, CX tends to be lackluster. If the phone operator must ask the caller, “Can you give me your last name, order number, and phone number so I can find you in the system?” then the CX is not…