Jean Shin

Jean Shin

Jean Shin is director, strategy and content at tyntec, a global communications provider with almost two decades of experience working with well-known companies.

5 CX Trends to Help You Win Customers’ Hearts and Wallets in 2021

The world of commerce is continually changing and evolving as a direct impact of technological advances. In 2020, we learned how much technology can shape our experiences and how important it is to use it correctly to make customer journeys frictionless. Consumer expectations shift quickly, and everything in retail changes rapidly. In fact, I would…