2021 was just as unpredictable as 2020, as a host of new issues challenged retail marketers. Marketers will need to remain agile and responsive to challenges old and new while attempting to do more with less. COVID-19 irreversibly changed the way people discover and shop — now add compounding forces of the Omicron variant, supply chain disruptions,…
Eric Tejeda
In April, the U.S. Supreme Court issued an opinion in a major case pertaining to Facebook that was viewed as favorable to the contact center industry and a blow to the Telephone Consumer Protection Act (TCPA). However, many states began reviewing their own calling guidelines and refining them accordingly. Florida passed an update (SB 1120)…