Eduardo Vilar

Eduardo Vilar

Eduardo Vilar is founder and CEO of Returnly, a post-purchase payments company that helps online retailers and brands bring frictionless returns to the modern shopper.

New Consumer Research Gets Real About Returns

Think about the last purchase you made online that you returned. Maybe the color wasn’t right. Perhaps you bought the wrong size. Or maybe that return is still somewhere in the abyss of your closet, holding your precious cash hostage and taking up space. Whatever the reason for your return, you likely found it disappointing…

The Silver Lining of Holiday Returns

Retailers work year-round to ensure a successful peak season and drive the biggest spike they can. But as sure as night follows day, a spike in sales causes something else too: more returns. Managing the uptick in returns can be a hassle, and what’s even more difficult is watching hard-earned holiday and year-end revenue being…

Product Returns: A New Moment of Truth

Despite seeing record sales revenue recently, there’s a concerning trend in online retail that could seriously impact future growth and success for merchants. Last year, nearly two-thirds of global consumers (61 percent) felt let down by their online shopping experience, up from 47 percent in 2017. This is an enormous percentage of unhappy customers that…