Eduardo Vilar

Eduardo Vilar

Eduardo Vilar is founder and CEO of Returnly, a post-purchase payments company that helps online retailers and brands bring frictionless returns to the modern shopper.

Product Returns: A New Moment of Truth

Despite seeing record sales revenue recently, there’s a concerning trend in online retail that could seriously impact future growth and success for merchants. Last year, nearly two-thirds of global consumers (61 percent) felt let down by their online shopping experience, up from 47 percent in 2017. This is an enormous percentage of unhappy customers that…