Returns have been hitting the headlines lately, with around 16 percent of all merchandise bought in 2021 returned by shoppers. In Europe we’ve seen retailers, including Zara, move from free online returns to charging consumers to send back items. Fast-fashion favorite Asos.com has also recently warned its revenues are being hit by rising costs and…
Douglas Longobardi
As the world rebalances after the chaos of COVID-19, U.S. e-commerce businesses are desperately seeking ways to beat supply chain challenges and claw back lost revenues. Many are turning to artificial intelligence (AI) to improve logistics efficiencies, meet customer expectations, and prepare for a less predictable future. According to a recent KPMG survey, 53 percent…